Privacy Policy

Ishtarak Taheed (“the Intermediary”) is committed to protecting the privacy of users of its platform and the subscription services it provides for technical devices offered by the actual lessor (the Owner). This policy explains how data is collected, used, protected, and shared in compliance with the laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law.

1. Data We Collect

1. Identity and Verification Data:
  - Full name, national ID number, date of birth.
  - Verification data through Nafath digital ID services.
2. Contact Data:
  - Mobile number, email address, national address.
3. Financial Data:
  - Registered debit/credit card details.
  - Records of automatic payments and monthly deductions.
4. Credit Data:
  - Reports from official authorities such as the Saudi Credit Bureau (SIMAH).
5. Usage Data:
  - Information about interactions with the platform.
  - Support records via email, WhatsApp, or phone calls.

2. Purpose of Collecting Data

1. To process subscriptions and manage contracts.
2. To verify subscriber identity and financial/credit eligibility.
3. To collect payments and follow up on monthly obligations.
4. To communicate with subscribers regarding orders, maintenance, or legal notifications.
5. To improve user experience and the quality of services.
6. To comply with applicable Saudi laws and regulations.

3. Data Sharing

The company may share subscriber data only with:

1. The Actual Lessor (Owner): For the purpose of contract management and device delivery.
2. Government Authorities: Such as the Ministry of Justice, Saudi Central Bank, or SIMAH, when required.
3. Shipping and Delivery Companies: For the purpose of delivering or collecting devices.
4. Financing or Collection Agencies: In case of arrears or for financial management needs.
5. Technical Support Providers: When necessary to handle device issues or service requests.

The company will not sell or share subscriber data with third parties for external marketing purposes.

4. Data Protection

1. The company implements industry-standard security and technical measures to protect subscriber data from unauthorized access or misuse.
2. Data is stored in a secure environment and retained only for as long as necessary to achieve the purposes for which it was collected.
3. Employee access to sensitive data is restricted on a “need-to-know” basis.
4. In the event of a significant security breach, the company will notify both the subscriber and the relevant authorities within the legally required timeframe.

5. Subscriber Rights

Subscribers have the right to:

1. Access their personal data held by the company.
2. Request correction or updating of inaccurate or incomplete data.
3. Request restriction or deletion of their data if it is no longer needed for the stated purpose, subject to legal allowances.
4. Object to sharing of their data with any third party not specified in this policy.

6. Data Retention

The company retains subscriber data for the duration of the contract and for an additional period not exceeding five (5) years after contract termination, or as required by local laws.

7. Contact Us

For inquiries or requests related to personal data or this Privacy Policy, you may contact us via:

- Email: help@taheed.sa
- WhatsApp/Phone: 920033886
- Address: Riyadh – Al Malqa District – Kingdom of Saudi Arabia

8. Policy Updates

The company reserves the right to update this Privacy Policy from time to time. Subscribers will be notified through official communication channels (email, SMS, or platform notifications). Continued use of the service after such updates constitutes acceptance of the revised policy